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100% Satisfaction Guarantee
Everything listed on our site is 100% guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the product. Please be advised that any product that was shipped under “Free Shipping” offer will have the actual outbound shipping costs deducted from your refund/credit. In addition, most of our items carry a restocking fee which will be deducted from your return/credit should you wish to return them.
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Our Websites
We strive to make your experience easy and fun, as it would make no sense to become stressed out while buying leisure products! We also want it to be informative, because the more you know, the easier it will be to make the right decisions for your specific needs. That's why we have packed our multiple websites with information on different materials, their characteristics, and advantages. Feel free to visit our websites:
- CedarStore.com – Wooden patio furniture specialists providing porch swings, patio chairs, Adirondack chairs, garden arbors, cedar chests and many other wooden outdoor furniture items in a variety of materials, including cedar, pine, oak, cherry and polywood.
- AllPicnicTables.com – Offers picnic tables in a variety of sizes, styles, materials and finishes, including popular picnic tables with benches, walk-in and kids picnic tables.
- GazeboCreations.com– Design your perfect gazebo online with the Gazebo Wizard and save your design in the personal gallery. Also offers pool and hot tub cabanas, garden and storage sheds and pergolas.
- TeakDesigns.com – Browse through a selection of exquisite teak patio furniture including patio chairs, dining tables, accent and side tables, footstools and storage boxes. Buy single items or a complete patio dining set with a beautiful finish and brass hardware.
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Ordering Online (Our Most Popular - Secure and Easy)
Ordering online with our secure server couldn't be easier! Your credit card information is handled by an encrypted secure server connection. Also, your privacy is respected by GazeboCreations.com. We do not sell or otherwise divulge information on our customers to outside parties.
Please follow these steps to place your order:
- Simply use our menu to find the item you desire and click the "Add to Cart" button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are finished, select the "Continue Checkout" button...
- Fill out the Billing and Shipping Information. Also add any additional comments or choose a free greeting card for special occasions.
- Double check all your information and choose the payment method option and click the "Continue Checkout" button.
- Input your credit card information and finalize your order... That's it! Your order is complete!
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Ordering By Phone, Fax or Check By Phone
Please follow these steps to place your order:
- Simply use our menu to find the item you desire and click the "Add to Cart" button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are done, select the “Continue Checkout” button...
- Fill out the Billing and Shipping Information. Also add any additional comments or choose a free greeting card for special occasions.
- Double check all your information and choose the Phone or Fax payment option and click the “Continue Checkout” button.
- Print out the invoice and either fax it with all the information or call the payment information in. Fax: 724.444.5301
Phone your order to our Customer Service desk, Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST at 888.293.2339.
Please have your credit card information ready.
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Ordering When Paying By Check or Money Order
If you are paying by Check or Money Order please follow these steps to place your order: - Simply use our menu to find the item you desire and click the "Add to Cart" button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are done, select the "Continue Checkout" button...
- Fill out the Billing and Shipping Information. Also add any additional comments or choose a free greeting card for special occasions.
- Double check all your information choose the mail in your payment option and click proceed.
- Print out the order confirmation and mail the order form to us with your check or money order to: GazeboCreations.com, 5410 Rt. 8, Gibsonia, PA 15044
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Order Confirmation
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from GazeboCreations.com" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.
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Payment Methods
- Credit Cards- We accept American Express, Discover, MasterCard and Visa.
- Google Checkout
- PayPal
- Bill Me Later
- Personal Checks, Cashier's Checks and Money Orders - Please print your order confirmation and send it with your payment to:
GazeboCreations.com
Attn: Orders
5410 Route 8
Gibsonia, PA 15044
Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
Please note: To protect against fraud, any orders paid for with a personal check or money order will remain on hold for a number of days to allow for the check to clear. Orders placed with other payment types including credit cards and cashier's checks will be processed immediately.
Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or US mail. Please Fax Purchase Orders To: (724) 444-5301 (GazeboCreations.com will respond promptly upon receiving your purchase order). Some additional terms and conditions include:
- The minimum purchase order amount we accept is $100.
- All products bought by purchase order must be shipped to a US destination. (Outside the Continental U.S., there will be additional shipping charges.)
- Payment terms are Net 30 (upon credit approval).
- We cannot accept purchase order numbers over the phone.
- We cannot accept international purchase orders.
- We cannot process an order until we have received a signed purchase order.
We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (888) 293-2339 Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.
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Modify Your Order
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (888) 293-2339 Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST. Generally we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.
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Sales Tax
One of the best things about buying through GazeboCreations.com is that we do not have to charge sales tax, with one notable exception: orders shipping to destinations in the Commonwealth of Pennsylvania will be subject to a 7% sales tax.
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Promotional Codes
When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase.)
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Google Checkout
GazeboCreations.com has partnered with Google Checkout in order to provide a faster and more convenient way to shop online.
- Buy quickly and easily from GazeboCreations.com and thousands of other stores across the web using a single account.
- Store payment information. Keep your credit and debit card information in one secure location.
- View purchase history. Track all of your Google Checkout orders across all merchants in one account.
- Shop with confidence. Google protects you from unauthorized purchases.
How do I use Google Checkout?
- Add your items to the cart.
- Choose Google Checkout when you view your cart
- If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us. If you're using Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. Your information will be saved and you can use this account for all Google Checkout merchants across the web.
- Review the order details and place your order. You'll receive a confirmation email.
How do I check the status of my order with Google Checkout?
You can check the status of your order by logging into your Google Checkout account at http://checkout.google.com and viewing your Purchase History. By clicking on your order, you can view its progress.
Google Checkout Promotions
From time to time, GazeboCreations.com and Google may offer special promotions to use Google Checkout. These incentives will only be visible in your Google Checkout account, and may not be reglected in our records. If you cancel your order or return an item for a refund, please see Google's policy available here.
Who should I contact if I have questions with a Google Checkout order?
Questions specific to an order placed with Google Checkout - If you have any questions regarding your order, please contact us at 888-293-2339 Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST. Google Checkout is a fast, safe, convenient checkout process that you can use to shop quickly and safely on the internet, but all communication is still maintained by GazeboCreations.com regarding shipping, changes to your order, tracking and returns.
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Custom Orders
You can depend on GazeboCreations.com when it comes to custom orders. We have satisfied many unique custom orders for our residential and commercial customers. GazeboCreations.com has the potential to customize the vast majority of products we offer. Whether you need a custom length, width, or any other modification to our products, GazeboCreations.com can assist you in creating that unique product that fits your needs.
No order is ever too small or too large. Volume discounts available.
Click here to submit a custom product request, or contact GazeboCreations.com by e-mail, phone, or fax.
Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST
Phone: 724.444.5300
Toll Free: 1.888.293.2339
Fax: 724.444.5301
Email: contact@GazeboCreations.com
You may also mail your request to:
GazeboCreations.com
5410 Route 8
Gibsonia, PA 15044
Please include your name, phone and best time to contact you. We will respond promptly.
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When will my order arrive?
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time below the shipping method: "Leaves warehouse in ________ ," to give you an idea how quickly your order will leave the warehouse.
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When will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide, including FedEx, UPS and various Motor Freight companies. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. For example, gazebos, storage sheds and larger picnic tables will ship Motor Freight. Smaller items, such as most swings, benches, gliders and chairs will ship UPS or FedEx.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
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Do you ship outside the continental United States?
Yes, you may add the product you wish to purchase to our shopping cart. Then click the international shipping quote button. Fill in all required information, and we will contact you with a cost to ship the products. You may also call customer service toll-free at 1.888.293.2339 Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST or email contact@GazeboCreations.com.
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Will you hold an order to be shipped at a later date?
Yes. If you place an order now - or anytime one of our specials catches your eye - and you want us to delay shipping, we will be happy to oblige. Just let us know when you want it to arrive - Christmas, a birthday, a holiday - we will even hold it until next spring. Just type your request in the Special Delivery Instructions, Questions, or Comments space when you are ordering.
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Privacy Policy
This privacy notice discloses the privacy practices for GazeboCreations.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
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Security Information
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-293-2339 Mon-Fri 8:00AM-7:00PM | Sat 10:00AM-3:00PM EST or via email at contact@GazeboCreations.com
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